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Terms & Conditions - No Label B.V.

1. General

The following Terms and Conditions are valid between Consumer (‘you’) and No Label B.V. (‘No Label/we/us’) and apply to all use of and orders placed on the website www.nolabel.nl (‘Website’). By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and accept them.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions that are valid for your order are always the Terms and Conditions in effect as of the time you place your order, and not a later version. You should file a copy of these Terms and Conditions on your computer.

Access to this Website is permitted on a temporary basis. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

2. Information about No Label

Name trader

No Label B.V. (doing business as No Label)

Registered address

No Label B.V.

Willemsparkweg 68A

1071HK Amsterdam

The Netherlands

Telephone number

+31(0) 20 261 37 69

No Label can be reached Monday through Friday from 09:00h to 17:00h (CET)

Email address

info@nolabel.nl

Chamber of commerce number

61388475

VAT registration number

NL854321585B01

3. Terms of Sale

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Eligibility to order

To place an order with No Label you must be at least 16 years old, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate.

Order confirmation

When you place an order on our Website, we will send you an order confirmation email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Right to reject

We may, at our discretion, choose not to accept your order for any reason without any liability to you. Examples of when we may not accept your order include (but not limited to):

  1. The product ordered is unavailable from stock;

  2. Our inability to obtain authorisation of payment;

  3. The identification of an error within the product information, including price or promotion;

  4. If we suspect any fraudulent activity;

  5. If shipping restrictions may apply to a product.

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.

Quality of products

We aim to describe the item(s) on the Website as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. No Label cannot be held responsible for any such discrepancy.

4. Price and payments

Price

The prices shown on the Website include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. No Label is not bound by the price until No Label has accepted the order by sending the shipping confirmation to you. No Label reserves the right to change, limit or terminate any special offers or discounts at any time.

Price changes

We always try and ensure that all prices on the Website are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. We are not able to compensate price differences with placing orders or returns.

Limited Edition and Pre-order

Items eligible for pre-order or "labeled" limited edition are falling into a specific pricing regulation. Those items are not eligible for any sort of discount or sale. Therefore, if you have received a discount code from No Label it is not valid for those specific products. It is currently not possible to apply a discount on any "regular" item if the cart contains a pre-order/limited edition product. Please place a different order if you'd like to apply your discount on the related item.

When pre-ordering a product, a shipping date will be communicated on the product page and on your confirmation email. That date is given as indicative and may be subject to change after your order has been processed. We will be doing everything in our power to meet that date, but major events could affect the shipment and/or delivery. In such case, please note that our team will inform you as soon as we would be aware of any delay or issue related with your order/shipment.

When ordering an item eligible for pre-order and an item on current stock, your order will be split into two different shipment: the first shipment for the item in stock will be processed right away and a second, for the pre-ordered item, will be processed when the product will be released on our side. There will be no extra cost for shipping the products. The shipping costs apply as a normal order, please refer to "shipping information" for details.

Payments

We accept payments with iDeal, Visa, MasterCard, Paypal and Bankcontact/Mister Cash.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard SecureCode and SSL encryption, which prevent unauthorised access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment, then you will be notified immediately at the check out.

Tax

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

5. Newsletter Subscription Credit

Registration

The registration takes place via the dedicated pop up on No Label website or the footer subscription box. Once your email address entered, you will receive a confirmation email and once your email address confirmed, you will receive the 15€ credit code.

The email with the voucher code can take up to 15min to arrive in your email box. If you haven't received anything after 15-20min, please contact our customer support at support@nolabel.nl

Eligibility

The credit is only valid on No Label website, for No Label products and for a minimum spending of 25€.

The credit is not applicable in store.

The credit is not refundable in any other form than a credit valid on No Label website.

The credit is not applicable on discounted product and cannot be combined with any other kind of discount or ongoing sale.

The credit can be combined with a Giftcard.

The credit is only valid for future orders.

The credit is valid for a period of 6 months from the subscription date.

The credit is not applicable on Limited Edition item(s), such as the Cashmere.

Limitation

The credit is personal and limited to one per person. Therefore, one credit per email address, first name and last name is applicable.

No Label has the right to remove the credit, cancel an order and ask for a refund in case of any type of suspicious / fraud behaviour.

No credit can be applied on orders processed prior to the subscription to the newsletter (and via the dedicated subscription box).

If you have any question or any issue, please contact our customer support at info@nolabel.nl

6. Delivery

Shipping details

Shipping rates are applied per order. The exact shipping rates depend on the country to which your order is being delivered and the total amount of the order. All packages have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation email.

In case shipping details are not complete and/or correct given by the customer or the package is refused, return shipping cost and handling fee will be charged to the customer. The fee vary depending on shipping location. Shipping fees will apply for resending the package to the updated address. If you have entered incorrect shipping details, please contact our customer service team at support@nolabel.nl.

Delivery time

We aim to deliver your order in Europe within 3-5 working days. For all countries outside Europe we aim to deliver within 5 business days. If you have not received your delivery within the number of days shown for your country in the table "Shipping Information", please contact our Customer Service. Please note that we are not held responsible for any delays resulting from postal delays.

7. Return

Right of withdrawal

You have the right to withdrawal within 14 days. To exercise this right, send us a written request per email. Because we start to process your order as soon as it is submitted, we might not be able to prevent the shipment. Exceptions can be made only if we haven’t send you the shipping confirmation yet, so please contact us if you would like to cancel your order to see if there is a possibility to cancel.

Right of return

You have the right to return purchased items within 60 days, without giving any reason. To exercise this right, use the Return Form that comes with your order. You can also return items ordered on our Website in one of our physical stores.

All original packaging with pricing, labels and hangtags must be intact. No tape is to be attached to the product or the item(s) packaging. All item(s) must be returned in a box to protect their form. Returns that do not meet our policy will not be accepted and we may charge you for the shipping costs in case we have to send you back the item(s).

For any questions about your order, return or the Return Form, please contact Customer Service.

Refund information

All reimbursements will be paid within 30 days from the date we receive the returned product(s). We will reimburse you using the same method of payment that you used to make the original transaction, unless we arrange a different method with you; you will not be charged any fees for such repayments under any circumstances.

The shipping fee you may have paid with your order is non-refundable, unless you received a wrong or a damaged item.

8. Website use

Errors, inaccuracies and omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

Intellectual property rights

All elements on the Website are owned by or licensed to No Label and its affiliates. All elements of the Website including (but not limited to) the content and photography, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use. You may not publish, duplicate, distribute or otherwise reproduce the content to others without prior consent from No Label.

Limitation of liability

No Label will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if No Label has been advised of the possibility of any such damages.

Third parties

On our Website you may find third party links that direct you to third party websites which are not affiliated with us. We are not responsible for these links or for any loss or damage that may arise from use of them. These websites have their own separate Terms and Conditions as well as privacy policies. No Label is not responsible and cannot be held liable for the content and activities of these websites.

Invalidity

Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

Privacy Policy

By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our Privacy Policy.

9. Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch Courts.

10. Contact

If you have any questions or comments about the Website or the Terms and Conditions, please contact our Customer Service. You can contact them from Monday to Friday between 9:00 a.m. and 5:00 p.m. CET.

Contact

Telephone: +31(0) 20 261 37 69

support@nolabel.nl

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